Data Protection & Privacy — 49bd Platform
49bd Privacy Policy — How We Protect Your Personal Data
At 49bd, your privacy is treated with the same seriousness as your account security. This Privacy Policy explains in plain, formal terms exactly what personal data we collect when you use the 49bd platform, how that data is used, who it may be shared with, how long it is retained, and what rights you hold over it. We encourage every player to read this document fully before registering an account.
Our Privacy Commitments
Six Ways 49bd Keeps Your Data Safe
All data transmitted between your device and the 49bd platform is protected by 256-bit SSL/TLS encryption. No personal or financial information travels in plain text across any network connection at any time.
Player data is stored on hardened, access-controlled servers with strict role-based permissions. Only authorised personnel with a legitimate operational need may access personal account data, and all access events are logged and audited.
49bd does not sell, rent, or commercially trade your personal data to any third party under any circumstances. Your information exists solely to operate the platform, process payments, verify identity, and improve your experience on 49bd.
49bd collects only the personal data that is strictly necessary to operate a safe, compliant, and high-quality gambling platform for players in Bangladesh. We do not collect data beyond what is required for account management, payment processing, and identity verification.
Every registered player on 49bd holds the right to access, correct, export, and request deletion of their personal data. These rights can be exercised at any time by contacting the 49bd support team at [email protected] — no complex procedures required.
Promotional communications from 49bd are always opt-in. If you no longer wish to receive bonus offers, tournament announcements, or seasonal promotions, you may withdraw consent at any time through your account settings or by writing to [email protected].
Important Notice: This Privacy Policy describes how 49bd ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects personal data provided by players ("you", "the Player") in connection with the use of the 49bd platform at https://49bd.io. By registering an account or otherwise using the 49bd platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This policy is effective from January 2026 and supersedes all prior privacy notices published by 49bd.
Introduction
49bd is committed to protecting the privacy and personal data of every player who uses the platform. This Privacy Policy has been prepared to give you a clear, transparent account of how we handle your personal information — from the moment you first visit the 49bd website through the full lifecycle of your registered account and beyond.
The 49bd platform is designed primarily for players based in Bangladesh. This Privacy Policy reflects the data protection standards we apply to all player data, regardless of the specific jurisdiction from which a player accesses the platform. We apply these standards consistently and do not differentiate between players on the basis of their geographic location within the permitted regions.
This Privacy Policy should be read alongside 49bd's Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions that interact with the way we process your data. Together, these three documents form the complete agreement governing your relationship with the 49bd platform.
If you have any questions about how 49bd handles your personal data that are not answered by this Privacy Policy, you are encouraged to contact the 49bd support team directly at [email protected] before registering or continuing to use the platform.
Personal Data We Collect
49bd collects personal data through several channels in the course of operating the platform. The categories of data we collect are described below.
2.1 Registration Data
When you create an account on 49bd, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address, mobile phone number, and the email address (if applicable) associated with your account. This data is required to open and administer your account and to meet our identity verification obligations.
2.2 Identity Verification (KYC) Data
In accordance with our Know Your Customer (KYC) obligations, we collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also collect a selfie photograph or video confirmation in order to match your identity against the documents provided. Where payment method verification is required, we may collect additional documentation confirming ownership of the payment method.
2.3 Financial and Transaction Data
We collect records of all financial transactions conducted through your 49bd account, including deposits, withdrawals, bonuses credited, wagering activity, and any reversals or adjustments. We collect the payment method identifiers associated with transactions — such as the last four digits of a card number, a bKash or Nagad registered mobile number, or a Dutch-Bangla Bank account reference — but we do not store full card numbers or full banking credentials on our systems.
2.4 Technical and Device Data
When you access the 49bd platform, our systems automatically collect certain technical information about your device and connection. This includes your IP address, device type and model, operating system and version, browser type and version, screen resolution, time zone setting, and the pages or sections of the platform you visit during each session. This data is used for security monitoring, fraud prevention, and platform optimisation purposes.
2.5 Behavioural and Gaming Data
We collect data about your activity on the platform, including the games you play, the wagers you place, your betting patterns, session durations, and the features you interact with. This data is used to provide a personalised experience, to monitor for responsible gaming indicators, and to improve the quality of the platform and its content offering.
2.6 Communications Data
If you contact 49bd support, submit a complaint, or otherwise communicate with us through any channel — including live chat, email, or our internal messaging system — we retain records of those communications, including the content of messages, timestamps, and the outcome of any support interaction. This data is used to manage your support case, train our team, and resolve disputes.
2.7 Marketing Preference Data
Where you have opted in to receive promotional communications from 49bd, we record your marketing preferences — including the types of offer you have expressed interest in and the channels through which you prefer to receive communications (SMS, email, platform notification). We record consent events with timestamps so that we can demonstrate the lawful basis for any promotional communication sent to you.
Note on Sensitive Data: 49bd does not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly necessary for identity verification purposes. If you believe that sensitive data has been collected inadvertently, please contact [email protected] immediately.
How We Use Your Personal Data
49bd uses the personal data it collects for the purposes set out in the table below. We do not use your personal data for any purpose that is incompatible with those stated here without first obtaining your consent or updating this Privacy Policy.
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, KYC data |
| Identity verification and fraud prevention | KYC data, technical data, transaction data |
| Processing deposits and withdrawals | Financial data, registration data, KYC data |
| Delivering and improving platform features | Technical data, behavioural data |
| Responsible gaming monitoring and intervention | Behavioural data, registration data, communications data |
| Customer support and dispute resolution | Communications data, transaction data, account data |
| Sending promotional offers (with consent) | Marketing preference data, registration data |
| Security monitoring and anti-money laundering checks | Technical data, transaction data, KYC data |
| Compliance with legal and regulatory obligations | All categories as required |
Legal Basis for Processing
49bd processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:
- Performance of a Contract: Processing that is necessary to fulfil our obligations under the Terms & Conditions — including opening your account, processing transactions, and providing access to the gaming platform — is carried out on the legal basis of contractual necessity.
- Legitimate Interests: Processing carried out for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring is based on the legitimate interests of 49bd in operating a safe, fair, and legally compliant platform. We apply a balancing test to ensure that our legitimate interests do not override your fundamental privacy rights.
- Legal Obligation: Processing required to comply with anti-money laundering obligations, identity verification requirements, and other applicable legal duties is carried out on the basis of legal obligation.
- Consent: Processing for the purpose of sending you marketing and promotional communications is carried out only where you have provided explicit, freely given, informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Data Sharing and Third-Party Disclosure
49bd does not sell, rent, or commercially trade your personal data. We share personal data with third parties only in the limited circumstances described below.
5.1 Payment Service Providers
To process deposits and withdrawals on your behalf, 49bd shares the minimum necessary personal and financial data with our approved payment service providers, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and card network operators. These providers are contractually bound to process your data solely for the purpose of completing the transaction and are not permitted to use it for any other purpose.
5.2 Identity Verification Providers
49bd engages third-party identity verification and KYC service providers to assist in verifying the identity and age of registered players. These providers process identity document data and biometric verification data under strict data processing agreements and may not use the data for any purpose beyond the verification service they provide to 49bd.
5.3 Game Providers
Third-party Game Providers whose games are available on the 49bd platform may receive a limited set of session and wagering data necessary to deliver the gaming experience, record outcomes, and settle bets. Game Providers are prohibited from using this data for marketing or profiling purposes outside of their contractual service obligation to 49bd.
5.4 Regulatory and Law Enforcement Authorities
49bd may disclose personal data to regulatory authorities, law enforcement agencies, or other competent public bodies where required to do so by applicable law, court order, or regulatory direction. In such cases, 49bd will disclose only the data specifically requested and will, where legally permissible, notify the affected player of the disclosure.
5.5 Business Transfers
In the event that 49bd undergoes a merger, acquisition, restructuring, or sale of substantially all of its assets, player personal data may be transferred to the successor entity as part of that transaction. In such circumstances, 49bd will take reasonable steps to ensure that the successor entity honours the commitments made in this Privacy Policy, and affected players will be notified in advance where practicable.
No Cross-Border Transfers Without Safeguards: Where personal data is transferred to a third party located outside Bangladesh, 49bd ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
Cookies and Tracking Technologies
The 49bd platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small data file placed on your device by your browser when you visit a website. Cookies do not identify you personally — they identify your browser or device.
6.1 Essential Cookies
Essential cookies are strictly necessary for the platform to function. They maintain your authenticated session, remember your language preferences, and support security features such as CSRF protection. These cookies cannot be disabled without rendering the platform non-functional. No consent is required for essential cookies as they are required for the contractual delivery of the service.
6.2 Analytics Cookies
Analytics cookies allow 49bd to understand how players interact with the platform — including which pages are most visited, where users drop off during the registration flow, and how long sessions typically last. This data is used exclusively for internal platform improvement. Analytics cookies are anonymised where technically feasible and are never used to build personal profiles for third-party marketing purposes.
6.3 Preference Cookies
Preference cookies store settings you configure on the platform — such as your preferred game category, display settings, or notification preferences — so that these settings persist between sessions. These cookies improve convenience and are not used for tracking or profiling.
6.4 Managing Cookies
You may configure your browser to refuse or delete cookies at any time. Please note that disabling non-essential cookies may affect the functionality or personalisation features of the 49bd platform but will not prevent you from placing wagers or accessing your account, provided your session cookie remains active. Detailed guidance on managing cookies in your specific browser is available from the browser manufacturer's support documentation.
Data Retention
49bd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or to comply with applicable legal, regulatory, and accounting obligations. The retention periods applicable to the main categories of player data are outlined below.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation / AML compliance |
| KYC and identity documents | Duration of account + 5 years post-closure | Legal obligation |
| Transaction and financial records | Duration of account + 7 years post-closure | Legal obligation / accounting |
| Betting and gaming history | Duration of account + 3 years post-closure | Legitimate interests / dispute resolution |
| Customer support communications | 3 years from the date of the interaction | Legitimate interests / dispute resolution |
| Marketing consent records | Until consent is withdrawn + 3 years | Legal obligation / demonstrating consent |
| Technical and device logs | 13 months from collection | Legitimate interests / security |
Where data is retained solely to satisfy a legal obligation, 49bd will restrict access to that data to the minimum number of personnel required to fulfil the retention obligation. Upon expiry of the applicable retention period, data will be securely deleted or irreversibly anonymised in accordance with 49bd's internal data destruction procedures.
Data Security
49bd implements a layered set of technical and organisational security measures designed to protect player personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to, the following:
- Transport Layer Security (TLS): All data transmitted between your device and the 49bd platform is encrypted using TLS 1.2 or higher. Connections using older, insecure protocols are rejected at the server level.
- Data Encryption at Rest: Sensitive personal data fields — including identity document data, payment identifiers, and authentication credentials — are encrypted at rest using AES-256 encryption. Encryption keys are managed under a separate key management process.
- Access Controls: Access to systems containing player personal data is restricted to authorised personnel on a strict need-to-know basis. All access events are logged and subject to periodic review. Privileged access requires multi-factor authentication.
- Network Security: The 49bd infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and regular vulnerability scanning. Critical systems are isolated from public-facing infrastructure through network segmentation.
- Incident Response: 49bd maintains a documented data security incident response plan. In the event of a data breach that is likely to result in a risk to player rights, 49bd will notify affected players without undue delay and take all reasonable steps to contain and remediate the incident.
- Staff Training: All 49bd personnel with access to personal data undergo regular data protection training and are contractually bound to maintain the confidentiality of player information.
Your Role in Security: While 49bd takes extensive measures to protect your data on our side, the security of your account also depends on you maintaining a strong, unique password and keeping your login credentials confidential. If you suspect your account has been compromised, contact [email protected] immediately.
Your Data Rights
As a player on the 49bd platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact 49bd in writing at [email protected] with the subject line "Data Rights Request", including your registered account username and a description of the right you wish to exercise.
- Right of Access: You have the right to request a copy of the personal data that 49bd holds about you, together with information about how that data is being used. 49bd will respond to verified access requests within 30 days.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 49bd about you. Minor corrections to contact details may be made directly through your account settings panel without the need to submit a formal request.
- Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other lawful basis applies, or where the data has been processed unlawfully. Please note that this right is subject to overriding legal retention obligations, particularly in relation to transaction records and KYC documentation.
- Right to Restriction of Processing: You have the right to request that 49bd restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being verified, or where you have objected to processing based on legitimate interests and the outcome of the balancing test is pending.
- Right to Data Portability: You have the right to receive a copy of the personal data you provided to 49bd in a structured, commonly used, machine-readable format (such as JSON or CSV), and to have that data transmitted to another service provider where technically feasible.
- Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. 49bd will cease the processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
- Right to Withdraw Consent: Where processing is based on your consent — specifically, the sending of marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Response Timelines: 49bd will acknowledge all data rights requests within 5 business days of receipt and will provide a substantive response within 30 calendar days. Where a request is particularly complex or where a large volume of requests have been received, this period may be extended by a further 60 days, and you will be notified of the extension and the reason for it within the initial 30-day window.
Children and Minors
The 49bd platform is strictly restricted to individuals who are 21 years of age or older. 49bd does not knowingly collect personal data from any person under the age of 21. The registration process includes a mandatory age declaration, and all accounts are subject to identity and age verification as part of our KYC programme.
If 49bd becomes aware that personal data has been collected from an individual who is under 21 years of age, all data associated with that individual's account will be immediately and permanently deleted, the account will be closed, and any funds held in the account will be dealt with in accordance with applicable law and 49bd's internal minor protection policy.
If you are a parent or guardian and believe that a minor in your care may have registered an account on 49bd, please contact [email protected] immediately. 49bd will investigate and respond within 48 hours of receiving such a report.
21+ Only: All players must be 21 years of age or older to register and play on 49bd. This requirement is enforced at registration and throughout the account lifecycle. Parents and guardians are encouraged to use parental control software to restrict access to online gambling platforms on devices used by minors.
Third-Party Links and Integrations
The 49bd platform may contain references to or integrations with third-party services, including Game Providers whose titles are embedded within the platform. While 49bd takes care to partner only with reputable and established providers, please be aware that once you interact with a third-party game or service, your data may be subject to that provider's own privacy policy in addition to this one.
49bd is not responsible for the privacy practices of third-party Game Providers or any other external services referenced on the platform. Players are encouraged to review the privacy policies of any third-party service they interact with directly. 49bd does not endorse and has no control over the data practices of third-party websites or services that may be accessible from the platform.
Changes to This Privacy Policy
49bd reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. Where changes are material — meaning they affect your rights or the way in which your personal data is processed in a meaningful way — 49bd will notify registered players via the mobile number or email address associated with their account at least 14 days before the revised policy takes effect.
Non-material changes, such as typographical corrections, formatting updates, or minor clarifications that do not affect the substance of the policy, may be applied immediately without prior notice. The date at the top of this document reflects the date on which the most recent version of the Privacy Policy was published.
It is your responsibility to review this Privacy Policy periodically. The current version is always accessible at https://49bd.io/privacy-policy. Continued use of the 49bd platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 49bd processes your personal data, please contact the 49bd data protection team using the details below. All privacy-related correspondence is handled in English. The support team operates 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]
Please note: the email address above is displayed as plain text and is not a clickable link. Please copy and paste it into your email client to contact us.
When contacting us regarding a privacy matter, please include your registered account username, a clear description of your request or concern, and — where applicable — any relevant transaction reference numbers or dates to help our team respond to you efficiently. We will acknowledge all privacy-related enquiries within 5 business days of receipt.
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